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    Relationship Officer

    Date de l'annonce : 12-02-2020
      Référence : ROF_120220


    - Acquiring new customers and deepening relationship with existing customers;

    - Participating very actively in the sale of salary domiciliation accounts (SDA) to the employees of approved multinational companies and large local corporate organisations;

    - Mobilising deposits through the sale of term deposits, individual savings accounts and
    other account categories in order to constantly ensure growth in the deposit base of the

    - Participating actively in direct and digital selling to ensure the profitability of the institution;

    - Constantly building relationship with existing customers to ensure profitability of the company;

    - Actively participating in branch sales meetings and branch sales planning to generate action plans to meet sales targets;

    - Developing strategies and ensuring their timely implementation with the view of increasing the profitability of the business;

    - Reviewing strategies implementation and sales/ marketing analysis with the view of increasing the profitability of the business;

    - Ensuring excellence on each service interaction with customers;

    - Handling customer’s issues and complaints in a timely fashion;

    - Planning and carrying out desk-based prospecting and maintaining up to date call
    reports (call memos);

    - Obtaining timely and relevant market feedback useful for product development;
    competitor monitoring and customer service improvement;

    - Preparing regular sales activities and performance reports;

    - Performing other related duties as assigned.



    - Holder of at least a 1st degree (or its equivalent) in banking, finance, sales, marketing or any related discipline;

    - Bilingual in French and English;

    - Strong knowledge of microfinance products with a clear understanding of their benefits
    to customers and to the institution;

    - Strong ability to identify prospects and assess their potentials;

    - Strong ability to follow through on promises to customers;

    - Strong ability to match and positively present product features and benefits to
    customers needs;

    - Sharp judgments as to when to ask, attempt to close or ease off on a prospect;

    - Strong and verifiable track record of constantly hitting or exceeding sales targets;

    - At least 2 years of relationship management experience acquired from a microfinance
    institution or from the retail banking department   of a banking institution;

    - Strong address book and strong networking capabilities;

    - Strong oral and written communication skills;

    - Strong reporting and analytical skills;

    - Visibly a charismatic individual with a pleasing personality;

    - Ability to work under pressure and deliver against set objectives;

    - Basic social media marketing skills;

    - Ability to use Microsoft Word, Microsoft Excel and Microsoft PowerPoint;

    - Familiar with the functioning of any microfinance or banking software.

    Intéressé(e)  par cette offre ? Prière de postuler directement dans notre site web : ou à l’adresse suivante : au plus tard le 29 Février 2020.

    La référence de votre dossier de candidature portera la mention : ROF_120220


    Contrat : CDI
    Disponibilité : Immédiate
    Lieu de travail : Douala - Cameroun
    Expérience demandée : 24 mois


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