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    Relationship Officer

    		Date de l'annonce : 21-06-2021
      Référence : RO_210621

    Role Title: Relationship Officer (RO)

    Purpose of the role:

    To manage an assigned portfolio and achieve set business and profitability targets of the portfolio, through successful delivery of tailor-made financial solutions to customers by leveraging on the institution’s products and services.

     

    Key Responsibilities:

    • Act as the focal contact point for the assigned portfolio of customers.

    • Mobilising stable deposits through the sales of term deposits and the opening of savings accounts of quality.

    • Creating value for the company by ensuring that the assigned portfolio is always profitable.

    • Generate and convert the majority of leads (prospects) into highly profitable clients.

    • Acquire, retain customers, and grow the existing portfolio thereby maximizing value for the institution.

    • Manage business relationships with customers of the assigned portfolio and those of the institution (where applicable).

    • Identify business opportunities to be able to bring in new customers and to effectively cross-sell products to new and existing customers.

    • Maintain and build a portfolio of clients with an acceptable risk/ reward ratio.

    • Ensure that close customer attention is given to provide a full array of financial solutions and services tailored to meet the growing financial needs and potential of the portfolio.

    • Work closely with all stakeholders to ensure seamless service is offered to the customers of the portfolio.

    • Constantly developing the relationship with existing customers to ensure the profitability of the assigned portfolio.

    • Actively participating in sales and sales planning meetings at the branch to develop action plans to meet sales target.

     

    Minimum Experience and Qualifications:

    • Bachelor's Degree in Business Administration, Marketing, Sales, Banking and finance, Commerce or any other related discipline.

    • Minimum of 3 years experience in a relationship management position preferably with a banking or a category 2 microfinance institution.

    • Sound knowledge of microfinance and banking products.

    • Experience in preparing and processing retail lending propositions.

     

    Skills, Capabilities and Personal Attributes:

    • Good analytical skills in financial statement analysis, competitor analysis and segmentation analysis.
    • Excellent customer relationship management skills.
    • Excellent personal presentation and communication skills.
    • Excellent interpersonal and teamwork skills.
    • Excellent negotiation and stakeholder management skills.
    • Ability to work well under tight deadlines.
    • Excellent customer service skills.

    • Sound knowledge of general microfinance and banking law and practices.

    • Practical experience in the use of Microsoft Office applications.

    • Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.

     

    Knowledge:

    • Demonstrated understanding of the business,market and external environment.
    • Demonstrated understanding of personal and microfinance banking.

    • Understanding of banking and financial industry principles and regulations.

    • Sound understanding of industry trends.
    Interested in this offer? Please apply directly on our website: www.emploiservice.cm 

    or at the following address: interim@emploiservice.cm
    The reference of your application file: RO_210621

    Deadline: 30/06/2021

     

     

     

     
    Contrat : CDI
    Disponibilité : Immédiate
    Lieu de travail : Douala ; Limbé - Cameroun
    Expérience demandée : 36 mois

     
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