CUSTOMER SERVICE OFFICER (CSO)

 1. Main Duties and Responsibilities

- Serving customers diligently in strict respect of different SLAs.

- Ensuring that correct information is obtained or given to customers and that confidentiality is observed in the handling of customers’ enquiries and transactions at all times.

- Ensuring delivery of world class services to customers at all times.

- Managing customers’ complaints and providing solutions in a timely fashion.

2. Key Skills and Attributes

- At least a first degree (or its equivalent).

 - Highly proficient in the English and French Languages.

 - Strong oral and written communication skills.

- Highly developed interpersonal skills.

 - Friendly personality.

- Computer knowledge.

Date limite: 28/02/2018